退款与取消政策
最后更新日期：2026 年 8 月 4 日
1. 订阅取消
VoiceBridge Pro 为按月订阅服务。您可以随时取消订阅，取消后当前计费周期内继续享有 Pro 权益，下一个计费周期起不再扣费。
2. 退款政策
VoiceBridge 的语音识别服务在产生费用的同时即消耗云端算力与第三方 ASR 成本，因此：
- 未使用的服务：若您在订阅生效 7 天内且未消耗任何 Pro 额度（即用量为 0 秒）的情况下申请退款，我们将全额退还当月费用。
- 已使用的服务：已开始使用 Pro 额度的订阅，原则上不退款；但如遇服务重大故障导致无法使用，可邮件说明情况，我们视实际影响评估部分或全额退款。
- 法律要求：在适用法律强制要求退款情形下（如欧盟消费者保护法、澳大利亚消费者法等），按法律规定执行，不受本政策限制。
3. 退款申请方式
请发送邮件至 flint2026support@gmail.com，注明：
- 注册邮箱或用户 ID
- Paddle 订阅 ID（在账户设置中可查）
- 退款原因
我们将在 3 个工作日内回复。退款将由 Paddle 原路退回至您的支付账户，到账时间取决于发卡行（通常 5-10 个工作日）。
4. 服务中断与补偿
若因我方原因（服务宕机、API 故障等）导致 Pro 功能连续不可用超过 24 小时，我们将按比例延长您的订阅周期作为补偿。请邮件申报并提供故障时间。
Refund & Cancellation Policy
Last updated: August 4, 2026
1. Subscription Cancellation
VoiceBridge Pro is a month-to-month subscription. You may cancel at any time. Cancellation stops the next billing cycle; Pro benefits remain active through the end of the current paid period.
- To cancel: sign in, open "Account Settings → Manage Subscription" and cancel from the Paddle customer portal; or email flint2026support@gmail.com for assistance.
- The current period's charge is not auto-refunded upon cancellation.
2. Refund Policy
VoiceBridge's speech recognition service incurs cloud compute and third-party ASR costs at the moment of use. Therefore:
- Unused service: If you request a refund within 7 days of subscription activation AND have consumed zero Pro seconds, we will fully refund the current month.
- Used service: Subscriptions with any Pro usage are non-refundable by default; however, in cases of major service outages, email us — we will evaluate partial or full refunds based on actual impact.
- Legal requirements: Where mandatory consumer-protection laws apply (e.g. EU consumer law, Australian Consumer Law), those statutes override this policy.
3. How to Request a Refund
Email flint2026support@gmail.com with:
- Your registered email or user ID
- Paddle subscription ID (visible in Account Settings)
- Reason for the refund
We will respond within 3 business days. Refunds are processed by Paddle back to your original payment method; posting time depends on your card issuer (typically 5-10 business days).
4. Service Outage Compensation
If Pro features are unavailable for more than 24 consecutive hours due to causes on our side (server outage, API failure, etc.), we will extend your subscription period proportionally. Email us with the outage window to claim this.